Troubleshooting

Missing Transactions

If transactions visible in your banking app aren't appearing in your Lunch Flow destination, follow these steps.

How data flows

  1. Bank → Provider: GoCardless, MX, Pluggy, Finverse, Akahu, or Snaptrade fetches data from your bank
  2. Provider → Lunch Flow: Lunch Flow retrieves the data from the provider
  3. Lunch Flow → Destination: Lunch Flow pushes data to your destination (e.g. Lunch Money, Google Sheets)

Step 1: Check what Lunch Flow has received

  1. Go to the Connections page
  2. Select the affected account
  3. Click the Transactions tab

Things to verify:

  • Connection status: Confirm it shows as Active. If not, reconnect.
  • Pending transactions: Lunch Flow only syncs confirmed transactions, not pending ones. Check if the missing transactions are still pending in your banking app.
  • Transaction history window: By default, Lunch Flow fetches 90 days of history.

Step 2: Transactions are in Lunch Flow but missing from your destination

If the transactions appear in Lunch Flow but not your destination, possible causes include:

  • The destination is configured for balance-only syncing (not transactions) - check your destination settings
  • A sync error occurred

If you can't identify the cause, contact support via chat or hello@lunchflow.app with the account name, destination name, and which transactions are missing.

How is this guide?

CSV / OFX Files

Download your bank transactions as CSV or OFX files to import into any software.

Renewing Connections

How to renew expired or problematic bank connections in Lunch Flow while preserving your existing settings.

On this page

Missing TransactionsHow data flowsStep 1: Check what Lunch Flow has receivedStep 2: Transactions are in Lunch Flow but missing from your destination